We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Due to the nature of our wellness products and limited production runs, all other sales are final.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

We're sorry if your order arrived damaged! Please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item and packaging
• A brief description of the issue

We'll repair or replace your product as a priority at no additional cost to you.

Exchanges are available for damaged, defective, or incorrect items only. Please contact us within 7 days of delivery to arrange an exchange.

If you'd like a different product, we recommend processing a return (if eligible) and placing a new order.

The following items are not eligible for return:

• Heat patches and single-use wellness products (for hygiene reasons)
• Items used, opened, or removed from original packaging
• Products purchased on clearance or final sale
• Items returned after 7 days of delivery

All returns must comply with our return policy terms.

To start a return:

1. Contact us at support@sundaysupplies.com within 7 days of delivery
2. Include your order number and photos (if damaged/defective)
3. Our team will review and provide return instructions
4. Ship the item back using the provided instructions
5. Once received and inspected, we'll process your refund or replacement

For damaged, defective, or incorrect items, we cover return shipping costs. We'll provide you with a prepaid shipping label or reimburse your shipping costs.

For all other returns (if eligible), the customer is responsible for return shipping costs.

Once we receive your returned item:

• Inspection: 2-3 business days to inspect the item
• Refund processing: 5-7 business days for refund to appear in your account
• Replacement: Ships within 3-5 business days of approval

We'll send you email updates throughout the process.

Once we receive and inspect your returned item, refunds are processed within 5-7 business days.

The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Total timeline: Typically 7-14 business days from when we receive your return.

Refunds are issued to your original payment method:

• Credit/Debit Card: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Shop Pay: Refunded to your Shop Pay balance or original payment method

We cannot issue refunds to a different payment method or account.

For damaged/defective items: Yes, we'll refund your original shipping costs and cover return shipping.

For other eligible returns: Original shipping costs are non-refundable, and you're responsible for return shipping.

Partial refunds may be issued in the following situations:

• Items returned with obvious signs of use or damage
• Items returned without original packaging or accessories
• Items returned more than 7 days after delivery
• Shipping costs deducted (for non-defective returns)

We'll always notify you before processing a partial refund and explain the deduction.

Orders can be canceled within 24-48 hours of placing your order, as long as they haven't been processed and shipped yet.

Once your order has been processed and handed to logistics, cancellations are not possible. At that point, you would need to wait for delivery and then initiate a return if eligible.

To request a cancellation, contact us immediately at support@sundaysupplies.com with your order number.

If you haven't received your refund after the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company - processing may take time
3. Contact your payment provider (PayPal, etc.) if applicable
4. If you've done all of the above and still haven't received your refund, contact us at support@sundaysupplies.com

Currently, we process refunds to your original payment method only. We do not offer store credit or gift card alternatives at this time.

If you'd like to purchase a different product, we recommend waiting for your refund to process and then placing a new order.

Yes! You'll receive email notifications at key stages:

• Return received: When we receive your returned item
• Inspection complete: When we've inspected and approved your return
• Refund processed: When we've initiated the refund to your payment method

Please check your spam/junk folder if you don't see these emails in your inbox.

We're here to make the return and refund process as smooth as possible!