FAQ
Frequently Asked Questions
Everything you need to know about our wellness products
This set stands out due to its unique 12-piece collection of ethically sourced natural energy stones designed for various muscle groups. With a focus on holistic healing, it promises professional-grade results perfect for both home use and therapy practices.
The efficient heating box ensures stones reach optimal temperatures quickly and evenly, so you can dive straight into a soothing session without lengthy preparation. Say goodbye to waiting and hello to instant relaxation!
Absolutely! The user-friendly design and easy-to-follow instructions make this set ideal for both novices and experienced therapists. Everyone can enjoy the luxurious benefits of hot stone therapy right from the comfort of their home.
Regular use can alleviate muscle tension, reduce stress levels, improve flexibility, and promote overall well-being. Experience the transformative effects of deep relaxation that will leave you feeling rejuvenated and ready to take on the world!
Yes! The diverse shapes and sizes of the stones allow targeted relief for full-body treatments or specific areas needing attention. Whether you're soothing sore muscles or winding down after a long day, this set adapts to your needs.
Our HydroHeat™ technology pulls moisture from the air and generates steady 105°F steam heat for up to 8 hours. The moist warmth penetrates deeper than dry heat, relaxing uterine muscle spasms and boosting circulation to ease pain.
Stick it directly on clean, dry skin over your lower abdomen (just below the navel) or lower back—wherever you feel discomfort.
The patch delivers consistent steam warmth for up to 8 hours. After removal, most users experience residual comfort for an additional 6–8 hours, as circulation stays elevated and muscles remain relaxed.
Yes, but consult your healthcare professional if you're unsure. Do not layer the patch over topical creams or broken skin.
Overnight use is not recommended; remove the patch before sleep to avoid excessive heat exposure. It is suitable for daytime wear—the flexible design remains secure and comfortable during normal movement.
No. The wrap is unscented and drug-free. Heat is generated naturally through a reaction between iron powder, water, salt, and activated carbon.
Yes, it's designed for direct-to-skin use on your lower back. Always make sure your skin is clean, dry, and free from cuts or irritation before applying.
Yes, but consult your healthcare professional if you're unsure. Do not layer the patch over topical creams or broken skin.
No. The wrap is unscented and drug-free. Heat is generated naturally through a reaction between iron powder, water, salt, and activated carbon.
This version is designed to fit the lower back. For other areas like neck or shoulders, we recommend products shaped for those regions.
The wrap delivers consistent steam warmth for up to 8 hours. After removal, most users experience residual comfort for an additional 6–8 hours, as circulation stays elevated and muscles remain relaxed.
The steam heat helps interrupt pain signals, increase circulation, and relax surrounding tissues—so you feel better, naturally.
You can wear it during the day while resting, working, or relaxing. However, we do not recommend overnight use to avoid overheating.
Ideal for arthritis, carpal tunnel tension, muscle stiffness, overuse, and everyday wrist fatigue.
Each wrap delivers up to 4 hours of consistent steam warmth, with lingering relief for several hours even after removal.
After workouts, long hours of typing, or repetitive wrist movements. The increased blood flow supports faster healing and helps reduce post-activity soreness.
We ship worldwide. Once shipped, you'll receive a tracking link by email.
We operate from two hubs—North America and Asia. Orders are routed automatically to the optimal warehouse based on your location and availability.
Yes—once your order ships, you'll receive a tracking link by email.
Carriers sometimes delay scans during handoffs. If there's no movement for 48 hours, message us and we'll ping the carrier and verify your shipment status.
You can request an address change within 24–48 hours of placing your order. Once your order is processed and handed to logistics, changes are rarely possible.
Please contact us within 7 days of delivery for damaged, defective, or incorrect items. Due to limited runs and handcrafted production, all other sales are final.
Contact us within 7 days with your order number and photos. We'll repair or replace your product as priority.
Orders that have already been processed cannot be canceled.
Note: Import duties/taxes may apply in your country and are the customer's responsibility.
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Response: 24–48 hours
Fastest for urgent requests
Helpful to include: order number, photos (if any issue), and your preferred resolution.